HOW LONG DO I HAVE TO RETURN THE PRODUCT?
We have a 30-day money-back guarantee minus shipping and handling. Return policy, which means you have 30 days from receipt of your item to request a return.
To be eligible for a return, your item must be in the same condition as you received it, unopened and or unused, with its original packaging. You will also need the receipt or proof of purchase.
HOW DO I START MY RETURN?
Start a Return
If you need additional assistance with a return, please email jennahorganics@gmail.com. Please have information available regarding when and where you purchased your product and a brief explanation of why you are unhappy with the product.
If your request is approved, you may be required to submit a copy of your proof of purchase (if you have not already done so). Additionally, in certain cases, you may be required to submit photos of your product and/or its packaging and labeling, and/or mail the unused portion of your Jennah Organics product to Jennah Organics at the address we provide.
WHEN WILL I RECEIVE MY CREDIT?
Once the product is returned to our warehouse, you will be credited to the original form of payment used within 7-10 business days.
IS THERE A SHIPPING FEE?
In most cases, a shipping fee will be deducted from your refund unless the product is damaged, or it is due to our mistake. We may request an image of the incorrect or damaged product prior to waiving the return shipping fee.